How To Change Name On Cisco Ip Phone

Calls

Audio Path Pick

When you make or receive a call, the sound path goes to the last device used by you, either the handset, the headset, or the speakerphone. The following listing describes each scenario:

Pick up the handset when you lot make or answer a telephone call, and all of your calls are routed to your handset until yous select Headset or Speakerphone .
Select Headset when you make or reply a call, and all of your calls are routed to your headset until you pick up the handset or select Speakerphone .

If your administrator sets your headset every bit the sound path on your phone, then yous tin can remove the handset and utilise your headset. This is ideal for anyone who prefers the convenience of a headset. Merely yous must yet select Headset the first fourth dimension you handle a call.
Select Speakerphone when yous make or answer a call, and all of your calls are routed to your speakerphone until you choice up the handset or select Headset .

Make Calls

Your phone works merely like a regular phone. But we make it easier for y'all to brand calls.

Brand a Call

Use your phone but similar any other phone to make a call.

Procedure

Footstep 1	Enter a number and choice up the handset.
Step two	Enter a number and press Call.

Make a Phone call with the Speakerphone

Use your speakerphone for hands-gratis calling. Keep in mind that your coworkers might be able to hear your telephone call likewise.

Process

Step 1	Enter a number using the keypad.
Step two	Press Speakerphone .

Make a Phone call with a Standard Headset

Use your headset for hands-complimentary calling that won't disturb your coworker and gives you some privacy.

Procedure

Step 1	Plug in a headset.
Step 2	Enter a number using the keypad.
Stride iii	Press Headset .

Make a Phone call with a Phone or Video Address

Sometimes, instead of simply having someone's phone number, you lot might also have a phone or video address that you can employ to identify the phone call instead.

This address might expect like an email accost, such every bit username1@instance.com, or it might incorporate numbers like username2@209.165.200.224.

If you and the person you're calling have video phones, yous'll be able to see each other.

Process

Step 1	Press New telephone call.
Step 2	Press ABC and you lot'll be able to enter text using the keypad.
Step 3	Press a number on the keypad to encounter the available options, and then press the number again to move through the choices. For example, printing the number i iii times to enter the @ symbol.
Footstep 4	Printing Call.

Redial a Number

You can call the most recently dialed phone number.

Process

Stride 1	(Optional) Select a line.
Step ii	Press Redial.

Speed Punch

You can assign buttons or codes to quickly dial the numbers of people yous telephone call often. Before you can use speed-dial features, configure a speed dial push in the Cocky Care portal or on your telephone. Speed dial buttons configured from the phone do not announced in the Self Intendance Portal.

You can assign codes to speedily dial the numbers of people you call oft. Earlier you tin employ speed-punch features on your phone, prepare speed dial in the Self Intendance portal. Speed-punch codes allow you to telephone number from a code (sometimes referred to as abbreviated dialing).

Depending on your setup, your telephone can support these features:

Speed-dial buttons—Dial a phone number from ane or more line buttons gear up for speed dialing.
Speed-dial codes—Dial a phone number from a code (sometimes referred to as abbreviated dialing).

Make a Call with a Speed-Dial Button

Each phone model has a specific number of lines available for phone features. Each feature requires one line to function then non all lines are available for speed-dial numbers. Some lines could be used for other features. If you add more speed-dial numbers than available lines, the remaining speed-dial numbers do not display on your phone.

For case, if y'all add 10 speed-dial numbers but your phone has 7 lines available so only 7 speed-dial numbers display on the phone.

To check which telephone model you accept, press Applications and select Phone information. The Model number field shows your phone model.

Before you begin

Fix up speed-dial codes in the Self Care portal.

Procedure

Press a speed-dial button .

Make a Telephone call With a Speed-Punch Code

Before you begin

Fix speed-punch codes in the Self Care portal.

Procedure

Step 1	Enter the speed-dial code and press Speed Punch.
Step 2	Enter the speed-punch code and press Abbr dial.

Make a Call With a Fast-Dial Push button

Before you brainstorm

Y'all demand to prepare up the fast-dial codes in your personal directory.

Procedure

Step 1	Press Fast Dial.
Step two	Sign in to Personal Directory.
Step iii	Select Personal Fast Dials.
Step iv	Select a fast-dial code and then press the Dial softkey.

Add a Speed Dial Button from Your Phone

You tin configure a speed dial button from your phone in improver to the Self Care Portal. But speed dial buttons that are configured from the phone do not display in the Self Intendance Portal.

This feature is supported on the Cisco IP Phones 8800 Series and the following key expansion modules:

Cisco IP Phone 8800 Key Expansion Module
Cisco IP Phone 8851 and 8861 Key Expansion Module
Cisco IP Phone 8865 Cardinal Expansion Module

A Reset All clears whatsoever speed-dial buttons that are created from your phone.

Procedure

Step 1	Press and concord a line fundamental for 2 seconds.
Step 2	In the Name field, enter the proper noun of the speed-dial number.
Step 3	In the Number field, enter the phone number. Include all digits required to consummate the call.
Pace 4	Select Use to save your speed-dial number.

Alter a Speed Dial Button from Your Phone

Y'all can use your phone to modify or edit a speed-dial push button, if you cannot access the Self Care Portal. But information technology does not apply to speed-dial buttons created from the Self Intendance Portal, or from the Cisco Unified Communications Manager by your administrator.

Process

Step 1	Press and hold a line key for ii seconds.
Footstep 2	In the Name field, enter the new name of the speed-dial number, if required.
Step 3	In the Number field, enter the new phone number, if required. Include all the digits required to complete the call.
Step iv	Select Apply to save your speed-dial number.

Delete a Speed Dial Button from Your Phone

You can use your phone to delete a speed-dial push button. This method only works if you added the speed-dial buttons from the phone. It does not apply to speed-dial buttons added from the Self Care Portal, or from the Cisco Unified Communications Manager by your administrator.

Procedure

Step 1	Printing and concur a line fundamental for 2 seconds.
Step 2	Select Delete.
Step three	Select Yes to confirm your option.

Dial an International Number

You can punch international calls when you lot prefix the phone number with a plus (+) sign.

Process

Footstep ane

Press and agree star (*) for at to the lowest degree one second.

The plus (+) sign is displayed as the first digit in the phone number.

Step 2

Enter the phone number.

Pace three

Printing Call or await ten seconds after the terminal key press to automatically place the call.

Get Notified When a Contact is Available

If you call someone and their line is busy or they do not answer, you lot can be notified with a special ringtone and a message when they are available.

Procedure

Step 1	Press Callback while y'all are listening to the busy tone or band sound.
Step 2	Printing Go out to exit the confirmation screen.
Step three	When yous hear the ringtone that the person is available and come across the bulletin, printing Phone call to place the phone call over again.

Calls That Require a Billing Lawmaking or Authorization Code

Your administrator may require that yous enter a billing code or dominance code (or both codes) after you dial a phone number. The billing code, called a Customer Affair Code, is used for bookkeeping or billing purposes. The authority code, called a Forced Authorization Lawmaking, controls access to certain phone numbers.

When a billing code is required, the phone displays Enter Client Matter Code, the dialed number changes to "********", and you lot hear a special tone.

When a billing code is required, the phone displays Enter Client Affair Code. Enter the billing lawmaking. The telephone displays the billing lawmaking that you entered, and you hear a special tone.

When an authorization lawmaking is required, the phone displays Enter Authorization Code, the dialed number changes to "********", and yous hear a special tone. For security reasons, the phone displays a "*" instead of the number entered.

When both a billing lawmaking and an dominance code are required, you are prompted for the authorization code first. Then you are prompted for the billing code.

Secure Calls

Your administrator can take steps to protect your calls from tampering by people outside your company. When a lock icon is displayed on your phone during a call, your telephone telephone call is secure. Depending upon how your phone is configured, you may take to sign on earlier you lot make a call or earlier a security tone plays over your handset.

Make a Call With A Hotline Phone

Some workplaces have a phone that is meant for emergency or hotline calls. These phones automatically telephone call a designated number when you lift the receiver and are popular choices for elevators, hotel lobbies or security booths.

Most hotline phones don't allow y'all to dial a phone number. They're dedicated phones that ring to a unmarried phone number. However, some hotline phones do let you to place a call. If this feature is configured, and so you lot accept upwardly to fifteen seconds to identify a telephone call. Otherwise, the call automatically goes to the hotline number.

Procedure

Step 1	Elevator the telephone receiver and wait for the call to ring.
Step 2	(Optional) Dial a phone number.

Answer Calls

Your Cisco phone works just similar a regular phone. But we arrive easier for you to answer calls.

Answer a Phone call

Procedure

When your phone rings, press the flashing line push to answer the call.

Answer Call Waiting

When you are on an active telephone call, you know that a call is waiting when you hear a single beep and encounter the line push button flash.

Process

Pace 1	Printing the line button.
Step 2	(Optional) If you have more than one call waiting, select an incoming call.

Refuse a Call

You tin can send a ringing call to your voicemail system (if configured). If not set upwards, the call is rejected and the caller hears a busy tone.

Procedure

Pace ane

Decline a call by performing one of the post-obit actions:

Printing Decline.
If you have multiple incoming calls, highlight the incoming phone call and press Decline.

Step two

Press Reject.

Ignore a Call

If you practice not want to be disturbed, y'all can ignore an incoming call. The call goes to voicemail.

Procedure

Ignore a phone call by performing i of the post-obit actions:

Select Ignore.
Printing Book down once to silence the incoming (ringing) call, and so let the incoming phone call go to your voicemail or to a preset telephone number.

Turn On Practice Not Disturb

Use exercise not disturb (DND) to silence your telephone and ignore incoming phone call notifications when y'all need to avoid distractions.

When you turn on DND, your incoming calls are forwarded to some other number, such as your voicemail, if it is prepare.

When DND is turned on, the header section of the phone screen changes color and Do not disturb is displayed on the phone screen.

When you plow on DND, it affects all lines on your telephone. Even so, you volition ever receive intercom and emergency calls, even when DND is turned on.

If multilevel precedence and preemption (MLPP) is set upward for your phone, priority calls volition ring your phone with a special ringtone, even when DND is turned on.

Procedure

Stride 1	Press Do not disturb to plough on DND.
Step 2	Printing Exercise non disturb once again to plough off DND.
Step 3	Press Plough off DND to plow off DND.

Respond a Coworker'south Phone (Call Pickup)

If y'all share phone call treatment tasks with your coworkers, you can reply a call that is ringing on a coworker's phone. First, your ambassador has to assign you to at to the lowest degree one phone call pickup group.

Respond a Call Within Your Group (Pickup)

You can reply a telephone call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll reply the telephone call that has been ringing for the longest time.

Procedure

Footstep 1	(Optional) Press the line push button.
Pace 2	Printing PickUp to transfer an incoming call inside your pickup group to your phone.
Footstep 3	Press Respond to connect to the call when the call rings.

Answer a Call from Another Group (Group Pickup)

Group pickup allows you to answer a telephone call on a phone that is outside your call pickup group. You can use the grouping pickup number to selection upwards the call, or y'all tin can utilise the number of the phone line that is ringing.

Process

Step 1	(Optional) Press the line push button.
Stride two	Press Group PickUp.
Pace 3	Do one of the following actions: Enter the number of the telephone line with the call that you want to pick up. For example, if the call is ringing on line 12345, enter `12345`. Enter the group pickup number. Press Speed dials and select a speed punch number. Use the Navigation cluster to move up and down within the Speed dial window, and to select the speed dial number.
Step four	Press Reply to connect to the phone call when the call rings.

Answer a Telephone call From an Associated Grouping (Other Pickup)

Procedure

Step 1	(Optional) Press the line button.
Step 2	Press PickUp to answer a call in your pickup grouping or in a group that is associated with your phone.
Stride 3	If the call rings, press Answer to connect to the phone call when the call rings.

Answer a Telephone call Within Your Hunt Grouping

Hunt groups allow organizations that receive many incoming calls to share the call load. Your ambassador sets up a hunt group with a serial of directory numbers. Phones ring based on the hunt sequence that your administrator specifies for a hunt group. If y'all are a member of a hunt group, y'all sign into a chase group when you desire to receive calls. You sign out of the group when y'all desire don't desire calls to ring on your phone.

Depending on how hunt groups are configured, you may meet the post-obit information displayed on your Call Alert:

The line that receives the call.
The directory number for the incoming call.
The hunt group name or pilot number.

Before you lot brainstorm

Y'all must sign into the chase grouping to receive hunt grouping calls.

Procedure

When a hunt group call rings on your telephone, answer the phone call.

Sign In and Out of a Hunt Group

Sign out of your hunt group to stop receiving calls from information technology. You continue receiving calls placed directly to you.

Procedure

Footstep 1	Press Hunt Group to sign in.
Step 2	Press Hunt Group again to sign out.

View the Phone call Queue in a Hunt Group

You tin can employ the queue statistics to check the status of the hunt group queue. The queue condition brandish provides the following information:

The phone number used by the chase group
Number of queued callers on each hunt grouping queue
Longest waiting fourth dimension

Procedure

Step 1	Printing Queue Status.
Stride 2	Press Update to refresh the statistics.
Footstep 3	Press Go out.

Answer Calls Automatically

If your telephone is set upwards to answer calls automatically, you don't practice anything when your phone rings. Afterwards i band, you're automatically connected to the call using the speakerphone.

If you adopt to use your headset to reply the phone call, ready your headset start.

If you automatically answer calls on your speakerphone and yous modify the call to the headset, your next incoming call automatically answers on the headset. If you automatically answer calls on your headset and you change the call to the speakerphone, your adjacent incoming call automatically rings on the speakerphone. Automatic answer ensures that the call is answered; information technology does non modify the location that y'all used for the previous call.

Procedure

Footstep one

Connect your headset to your phone.

Stride 2

Make sure that the Headset push lights up.

Stride 3

When your telephone automatically answers the incoming phone call, talk to the caller using your headset.

If you don't want to utilize your headset anymore, then pick up the handset and you lot volition get out headset fashion.

Trace a Suspicious Phone call

If yous receive unwanted or harassing calls, use malicious call identification (MCID) to warning your administrator. Your telephone sends a silent notification message to your administrator with information about the call.

Process

Mark Your Calls as Spam

Y'all can use the Mark spam feature to reduce the number of unwanted phone calls that yous receive. With this feature, y'all designate a phone number as either a potentially fraudulent phone call or as a telemarketer call. If you mark a phone call as fraudulent, and so information technology is declined and the number is blocked from calling you over again. If you mark a phone call as a telemarketer, then it rings through to you. Only calls from this number display the term Telemarketer in the Incoming Call Warning and display an icon next to them in Recents.

Your administrator can enable or disable this characteristic. When disabled, you don't encounter the softkey, the spam list is empty, and you tin can't view or add to it. If the feature was enabled and your administrator disables information technology, the phone deletes the spam list.

You can view and edit your Spam call list from the Settings menu. The Spam call listing can have up to 150 calls.

Marker an Unwanted Active Telephone call

You tin can marking an active call equally either fraudulent or as a telemarketer. This helps reduce the number of unwanted calls. The Spam phone call list can accept up to 150 calls. You can add more than 150 calls, just they won't appear in your list.

Procedure

Step i

Press Marking spam when you are on a call.

Step 2

Choose a status for the phone number.

Potential fraud: Incoming calls from this number are declined and blocked if they telephone call once more.
Telemarketer: Incoming calls from this number ring through to you. Just these calls take the term Telemarketer in the Incoming Call Alert and take an icon next to them in Recents.

Step 3

Press Apply.

Mark an Unwanted Video Call

You tin mark an active video telephone call as either fraudulent or as a telemarketer. This helps reduce the number of unwanted video calls.

Procedure

Step 1	Printing Phone call listing when you lot are on a video telephone call.
Step 2	Press Mark spam.
Step three	Choose a status for the phone number. Potential fraud: Incoming calls from this number are declined and blocked if they phone call again. Telemarketer: Incoming calls from this number ring through to yous. Merely these calls have the term Telemarketer in the Incoming Telephone call Alert and accept an icon next to them in Recents.
Step 4	Press Apply.

Mark an Unwanted Recent Telephone call

You tin can mark a recent call as either a fraudulent telephone call or equally a telemarketer phone call. Fraudulent calls are blocked the next fourth dimension they call you. Telemarketer calls ring through to you. Just these calls have the term Telemarketer in the Incoming Telephone call Alert and have an icon next to them in Recents.

The Spam phone call listing can accept up to 150 calls. Y'all tin can add more than 150 calls, but they won't announced in your listing.

Procedure

Stride i	Printing Applications .
Step 2	Choose Recents. When the telephone is idle, you tin can besides press up on the Navigation cluster to view the Recent calls listing.
Step 3	Apply the Navigation cluster and select a telephone number from your list of recent calls.
Step 4	Press Mark spam.
Stride 5	Choose a flag for the phone number. Potential fraud: Incoming calls from this number are blocked. Telemarketer: Incoming calls from this number display the term Telemarketer in the Incoming Telephone call Alert and have an icon adjacent to them in Recents.
Step 6	Press Use.

Remove or Edit a Marked Telephone call

You can edit a marked call if you lot want to change the status. You can also remove a phone call from your Spam calls list so information technology'due south not screened or blocked.

Process

Step ane	Press Applications .
Stride two	Choose .
Step 3	Utilise the Navigation cluster to navigate and select the call.
Stride 4	Modify the call condition: Press Unmark spam to remove a telephone call. At the warning window, printing Delete. Press Edit to change a flag. Press Use.

Video Calls

Cisco IP Phones 8845, 8865, and 8865NR support video calls with a congenital-in video camera.

Yous can make an audio call into a video call past opening your camera shutter.

Make a Video Call

Cisco IP Phones 8845, 8865, and 8865NR support video calls equally long as the person you're calling also has a video phone. The band on the outside of the photographic camera controls the shutter.

Process

Stride 1	Turn the ring around the photographic camera clockwise to open up the shutter.
Step ii	(Optional) Press Self-view and move the camera up and downwards to improve the perspective.
Step three	Make your call.

Terminate Your Video

When y'all are on a video call, yous can terminate the camera from sending video. The ring on the outside of the camera controls the shutter. When you close the shutter, the person you're talking to won't see yous anymore, only they'll still be able to hear you.

If yous close the shutter, you will continue receiving video from the other party on the call.

If both people on a call shut their camera shutters, the phone call becomes an sound telephone call.

Procedure

Footstep 1	Plow the shutter band counterclockwise to close the camera shutter and stop sharing your video.
Step 2	Plow the shutter ring clockwise to open the video camera shutter and share your video again.

Toggle Between Phone and Video Brandish

If yous need to see your phone's desktop while you're on a video call, you tin hands switch between the video and the desktop. When you hide the video, it blurs and moves to the background.

Procedure

Stride 1	Press Hide video to hide the video.
Stride 2	Press Testify video to evidence the video.

Adjust the Picture-In-Moving picture Position

When you are on a video telephone call, you tin view your incoming and your outgoing video at the aforementioned time, which is known every bit Picture-in-Moving picture (PiP). Typically, the incoming video displays on the total screen and a modest inset screen shows the video from your camera.

When PiP is on, you lot can move the inset picture to a different quadrant of the screen. You tin can likewise change the view then that your camera video displays on the full screen and the inset displays the incoming video.

Procedure

Step 1

Press PiP to plough on PiP.

Step 2

Press PiP again to move the PiP window counter-clockwise around your telephone screen.

When the window returns to the default lower correct position, PiP automatically turns off.

Step 3

(Optional) Press Swap to toggle betwixt the full-screen view and the PiP view.

Video Calls and Security

Your administrator can have steps to protect your video calls from tampering past people outside your company. If you lot run into the Secure icon displayed during a video call, your administrator has taken steps to ensure your privacy.

Mute Your Call

While you are on a call, y'all can mute the audio, so that you can hear the other person, but they cannot hear you lot.

If you take a video phone, when you mute your audio, your camera continues to transmit video.

When you have a call muted, the LED bar lights carmine.

Procedure

Stride 1

Printing Mute .

Pace 2

Press Mute on the telephone or Mute on an expansion microphone.

When you printing Mute on an expansion microphone, the phone and all microphones are muted.

Step three

Press Mute over again to turn mute off.

Agree Calls

Put a Phone call on Hold

You can put an active call on hold and so resume the call when you lot're set up.

You can put an active call on hold and then resume the call when you're ready. When you identify a video call on hold, video transmission is blocked until y'all resume the call.

Procedure

Step 1	Press Concord .
Footstep 2	Press Hold.
Step 3	To resume a call from hold, printing Concur once more.
Stride four	To resume a call from hold, printing Resume.

Respond a Call Left on Hold for Also Long

When you've left a call on hold also long, you lot'll be notified with these cues:

Single band, repeating at intervals
Flashing amber line button
Flashing message indicator on the handset
Flashing LED bar
Visual notification on the telephone screen

Process

Press the flashing amber line push button or Respond to resume the held call.

Swap Between Agile and Held Calls

You can easily switch betwixt active and held calls.

Procedure

Press Bandy to switch to the held phone call.

Telephone call Park

Yous can use your phone to park a phone call. You lot can then retrieve the call either from your telephone or another phone, such as a phone at a coworker's desk or in a briefing room.

There are 2 ways you can park a telephone call: call park and directed call park. Yous'll only have 1 type of call park available on your phone.

Y'all can utilize your phone to park a telephone call.

A parked call is monitored past your network so yous won't forget about it. If the call remains parked for as well long, y'all hear an alert. Y'all tin then respond, pass up to reply, or ignore the call on your original phone. You tin besides continue retrieving it from some other phone.

If you don't answer the call within a certain length of fourth dimension, information technology's routed to voicemail or some other destination, as set past your ambassador.

Information technology is configurable that a parked phone call occupies i line or not.

Place a Call on Hold with Phone call Park

You can park an active call that you lot answered on your phone and so employ another phone in the call control system to call up the call.

You can park only one telephone call at the call park number.

Your administrator tin can gear up Call Park in one of two ways:

The parked phone call displays on your phone screen and you tin printing Resume to pick information technology up. The line number for the parked phone call is displayed on your line.
A line number for the parked call displays in a pop-up window. Your line becomes idle. In this example, you lot punch the line to pick upwards the parked call.

Before yous begin

Your call must exist active.

Procedure

Step one	Press Park, and then hang up.
Stride 2	(Optional) Communicate the parked number to the person who needs to reply the telephone call.

Recall a Call on Concord with Phone call Park

Yous tin set up call park in ii different means:

The parked phone call displays on the phone where the user can pick it upwards.
The user must punch the displayed number to selection up the call.

Yous set the field Dedicate i line for Call Park in Cisco Unified Communications Manager to enable or disable the feature. By default, the characteristic is enabled.

Before you lot begin

You need the number that was used to park the call.

Procedure

Enter the number where the call is parked and retrieve the call.

Place a Call on Hold with Assisted Directed Call Park

You can park and remember an active call using a defended telephone call park number. Using assisted directed call park, y'all utilize a button to park an agile phone call. Your administrator sets upward the push as a speed-punch line. With this type of directed call, y'all can use line status indicators to monitor the status of the line (in-employ or idle).

Procedure

Press BLF Directed Call Park on a line that displays an idle line status indicator for an assisted directed telephone call park.

Think a Call on Hold with Assisted Directed Telephone call Park

Procedure

Printing BLF Directed Call Park.

Place a Telephone call on Hold with Manual Directed Call Park

Y'all can park and retrieve an active telephone call using a dedicated telephone call park number. Using manual directed call park, you transfer an active telephone call to a directed call park number, which your ambassador sets upwardly.

Process

Step i	Printing Transfer .
Pace 2	Enter the directed call park number.
Step three	Press Transfer once again to park the call.

Recall a Call on Concur with Manual Directed Telephone call Park

You lot can pick up a telephone call that was parked to a dedicated call park number.

Before y'all begin

You demand the directed call park number and the park retrieval prefix.

Procedure

Footstep i	Dial the park retrieval prefix.
Pace ii	Punch the directed phone call park number.

Forward Calls

You can forward calls from whatever line on your phone to another number. Call frontwards is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the phone call rings as usual.

Y'all tin forrad calls from your telephone to another number.

There are 2 means of forwarding your calls:

Forward all calls
Forward calls in special situations, such as when the phone is busy or there is no answer.

When a line is forwarded, you see the Forward all icon with the line.

When a phone is forwarded, you see the Forwards all icon on the screen.

Procedure

Stride ane	When the line to be forwarded is inactive, printing Fwd All.
Step 2	When the telephone is inactive, press Forward All.
Footstep 3	Enter the call forwards target number exactly every bit you would dial it from your phone, or select an entry from your list of recent calls.

Transfer a Telephone call to Another Person

When you lot transfer a call, y'all tin can stay on the original call until the other person answers. This way, you can talk privately with the other person before yous remove yourself from the call. If y'all don't want to talk, transfer the call earlier the other person answers.

Y'all can also swap between both callers to consult with them individually before you remove yourself from the call.

Procedure

Step 1	From a call that is not on hold, press Transfer .
Step two	From a call that is not on concur, printing Transfer.
Step 3	Enter the other person'southward phone number.
Step 4	(Optional) Press Speed dials and select a Speed dial number. Use the Navigation cluster to move within the Speed punch window, and to select your Speed dial number.
Footstep v	(Optional) Wait until you hear the line ring or until the other person answers the phone call.
Stride 6	Press Transfer again.

Conference Calls and Meetings

You can talk with several people in a unmarried call. You can dial another person and add them to the telephone call. If you have multiple telephone lines, yous can bring together 2 calls across two lines.

You tin talk with several people in a single call. You tin dial some other person and add them to the telephone call.

When you add more than one person to a briefing call, wait a few seconds between adding participants.

Equally the conference host, you can remove individual participants from the conference. The briefing ends when all participants hang up.

Add Another Person to a Telephone call

When you add more than one person to a call, await a few seconds between adding participants.

Procedure

Stride one

From an active call, press Conference .

Step 2

Add the other person to the call by doing one of the post-obit:

Press Active calls and select a held telephone call.
Enter the telephone number and press Call.
Press Speed dials and select a Speed punch number. Use the Navigation cluster to move within the Speed punch window, and to select your number.

Footstep 3

Press Conference.

Swap Between Calls Before Yous Complete a Conference

You can talk to a person before you add them to a conference. You can also swap between the conference telephone call and the call with the other person.

Procedure

Step 1

Telephone call a new conference participant, merely do not add together the participant to the conference.

Wait until the telephone call is connected.

Step ii

Printing Swap to toggle between the participant and the conference.

View and Remove Conference Participants

If yous create a conference, you lot tin view the details of the last 16 participants who bring together the briefing. You can too remove participants.

Process

Step 1	While yous are in a conference, printing Show Details to view a list of participants.
Step 2	(Optional) Highlight a participant and press End call to stop the call and drop the participant from the conference.
Step three	(Optional) Highlight a participant and press Remove to drop the participant from the conference.

Scheduled Conference Calls (Meet Me)

You can host or bring together a conference call at a scheduled time.

The conference call does not showtime until the host dials in, and it ends when all participants hang up. The conference does not automatically stop when the host hangs up.

Host a See-Me Conference

Earlier yous begin

Get a meet-me phone number from your administrator, and distribute the number to the conference participants.

Procedure

Pace 1	Lift the handset to get a dial tone and press Meet Me.
Stride two	Press Meet Me.
Footstep three	Dial the meet-me phone number.

Bring together a Meet-Me Conference

You lot cannot bring together a see-me conference until the conference hosts dials in. If you lot hear a busy tone, the host has not dialed into the briefing. Hang upwards and effort your call again.

You lot cannot join a meet-me conference until the briefing hosts dials in. If y'all hear a decorated tone, the host has not dialed into the conference. End the telephone call and try your telephone call again.

Procedure

Dial the run into-me phone number that the conference host provides.

Intercom Calls

You can use an intercom line to place and receive one-way calls.

When you place an intercom call, the recipient's phone answers the phone call automatically with mute activated (whisper mode).Your message is broadcast through the recipient's speakerphone, headset, or handset, if i of these devices is active.

Just sometimes intercom calls are rejected when y'all are on a call. This depends upon how your company's phone network is ready upwards. Contact your administrator for additional information.

After receiving the intercom call, the recipient can start two-way audio (connected mode) to allow for further conversation.

Make an Intercom Telephone call

When you lot place an intercom call, your phone enters whisper mode until the recipient accepts the intercom call. In whisper mode, the other person can hear you, merely yous can't hear them. If you lot are on an active call, that telephone call is placed on hold.

Process

Step 1	Printing Intercom.
Step 2	(Optional) Enter the intercom lawmaking.
Footstep 3	Listen for the intercom alert tone, and and so begin speaking.
Footstep four	Press Intercom to end the call.

Answer an Intercom Call

Yous can answer an intercom telephone call to talk to the other person.

Before you begin

Y'all receive a message on your phone screen, and an audible alert. Your phone answers the intercom call in whisper mode.

Procedure

Step 1	Printing Intercom to switch to continued fashion. In connected mode, you tin can speak to the intercom caller.
Step 2	Press Intercom to end the call.

Supervise and Tape Calls

Yous tin supervise and record a call. Only you must have a minimum of three people on a line: the person calling, the chaperone, and the person called.

The chaperone answers a call, creates a conference call, and monitors and records the conversation.

The chaperone performs the following tasks:

Records the call.
Conferences in the first participant merely. Other participants add people equally needed.
Ends the call.

The conference ends when the chaperone hangs up the call.

Set up a Supervised Call

Procedure

Stride 1	Reply an incoming telephone call. Record is displayed if the arrangement determines that the call must be chaperoned and recorded.
Step 2	Press Conference to create a conference phone call.
Step 3	Printing Conf to create a conference call.
Step 4	Enter the telephone number for the supervisor and press Call.
Step 5	Printing Conference when the supervisor answers.
Pace six	Press Conf when the supervisor answers.
Step 7	Printing Terminate Phone call to cease the call.

Record a Call

You can record a call. Y'all might hear a notification tone every bit yous tape the telephone call.

Procedure

Printing Record to start or cease recording.

Prioritized Calls

In your task, you might demand to handle urgent or critical situations with your phone. Yous can identify calls as very important; these have a college priority than normal calls. The priorities range from level 1 (depression) to level 5 (high). This system of priorities is called multilevel precedence and preemption (MLPP).

Your administrator sets up the priorities that you can use and determines whether you need special sign-in data.

When a high-priority call rings on your phone, you see the priority level on the phone screen and the phone call appears at the top of the call list. If y'all are on a call when a high-priority call comes to your phone, the high-priority call preempts the electric current phone call and yous hear a special preemption ringtone. Yous should hang upward from your current call to answer the high-priority call.

If you have turned on practice not disturb (DND), a priority call will withal ring your phone with a special ringtone.

When yous are on a high-priority phone call, the priority of the call does not change when you lot:

Put the call on hold
Transfer the phone call
Add the phone call to a three-fashion conference
Use call pickup to answer the call.

The following table describes the Multilevel Precedence and Preemption Priority icons and the corresponding level.

Table 1. Multilevel Precedence and Preemption Priority Levels
MLPP icon	Priority Level
	Level 1—Priority telephone call
	Level ii—Medium priority (Immediate) phone call
	Level three—High priority (Flash) call
	Level 4—Flash Override
	Level 5—Executive Override

Make a Priority Phone call

To brand a priority call, you might need to sign in with your special credentials. You take iii chances to enter these credentials, and you're notified if you've entered them incorrectly.

Procedure

Step i	Option up the handset.
Pace two	Press PrecLevel.
Step three	Select a priority level for the phone call.
Step iv	(Optional) Enter your credentials on the authorization screen.
Step five	Enter the destination number. You lot run into the precedence level icon on the telephone screen and you hear the precedence ringback tone.

Answer a Priority Call

If yous hear a special ring that'southward faster than usual, you are receiving a priority call.

Process

Step ane	Press the flashing bister session push button when you lot hear the special ringtone for a precedence call.
Step ii	Press Answer when you hear the special ringtone for a precedence telephone call.

Answer a Priority Call While on Another Call

If you hear a continuous tone that interrupts your phone call, you or your coworker are receiving a priority phone call. Hang upward immediately and let the higher priority call go to the intended person.

Procedure

Stride ane

Press Release or hang up the handset.

Your phone call ends, and the higher priority telephone call rings on the advisable phone.

Step 2

Press Cease Call.

Your call ends, and the college priority call rings on the appropriate phone.

Multiple Lines

If you share phone numbers with other people, you could take multiple lines on your telephone. When you take multiple lines, you have more than calling features available to you.

Answer the Oldest Call Get-go

You lot tin can respond the oldest call available on all your phone lines, including Agree Reversion and Park Reversion calls that are in an alerting state. Incoming calls always take priority over Held or Park Reversion calls.

When working with multiple lines, you typically press the line push button for the incoming call yous want to answer. If you just desire to respond the oldest call regardless of line, press Answer.

View All Calls on Your Phone

Yous can view a list of all your active calls—from all your phone lines—sorted in chronological club, oldest to newest.

The list of all calls is useful if you have multiple lines or if y'all share lines with other users. The listing displays all your calls together.

You can likewise display your active calls on your primary line, which is useful if you want all your calls displayed on a single screen.

If you have an active hunt group phone call, and then the All calls listing includes the term Chase group followed by the hunt group number or name. This improvement helps you identify hunt group calls.

Procedure

Press All Calls or the session button for your primary line.

View Of import Calls

You can view a list of all Alert Calls in chronological order (oldest to nearly recent). An Alert Call is a phone number that you consider important. Y'all want to be alerted when yous receive a call from or make a call to this number.

Process

Brandish Telephone call Notifications on Select Lines with Line Filters

You can configure your telephone so you lot are alerted when somebody calls a loftier priority telephone number or line. For example, a senior executive's phone line or a customer assist line. This tool is useful if you work with multiple phone lines and a high number of calls.

Depending upon how your administrator has configured your phone, you may be able to use a line filter during specific times of the day also.

Create a Line Filter

Procedure

Step one	Printing Applications .
Step 2	Select . The maximum number of custom filters is 20. If you have already created the maximum number of custom filters, delete a filter earlier continuing with this procedure.
Step three	Press Select to make the text editable.
Footstep four	Accept the default name for the new filter, or enter a new ane.
Footstep 5	Select the lines to add to the new filter. All available lines are displayed in the list. If you lot require a line that is not in the list, contact your administrator.
Step 6	Click Utilise.
Pace 7	To view the filter, press Dorsum.

Utilise a Line Filter

Procedure

Step ane	Press Applications .
Step 2	Select .
Step 3	Highlight the filter to employ and press Select.

Change a Line Filter

You can change the line filters that you command. Your ambassador controls the All Calls filter and the Daily schedule filter.

Procedure

Pace one	Press Applications .
Stride 2	Select .
Step 3	Highlight a filter and Press Edit to change an existing filter.

Shared Lines

You lot tin can share a single phone number with ane or more of your coworkers. For instance, every bit an administrative assistant, yous may be responsible for screening calls for the person you back up.

When you share a telephone number, you can utilise that telephone line just similar whatsoever other line. Be aware of these special characteristics about shared lines:

The shared phone number appears on all phones that share the number.
If your coworker answers the call, the shared line button and the session button are solid red on your telephone.
If you lot put a call on hold, your line button is solid greenish and the session button pulses green. Simply your coworker's line push button is solid red and the session button pulses reddish.

Add Yourself to a Phone call on a Shared Line

You or your coworker can bring together a call on the shared line. Your administrator needs to enable the feature on your phone.

If you try to add together yourself to a phone call on a shared line and run into a message that y'all cannot be added, try once again.

If a user with whom y'all share a line has privacy turned on, y'all tin't see their line settings and yous tin't add together yourself to their phone call.

Procedure

Pace 1

Press the line push for the shared line or select the line and printing Clomp.

Yous demand to press Calls to add yourself to a phone call on a shared line.

Pace 2

(Optional) If you come across a confirmation bulletin, press Yes to add yourself to the call.

Go Notified Earlier You Join a Call on a Shared Line

You can set up your phone to alert y'all when yous barge in to a phone call. By default, the warning prompt is turned Off.

Procedure

Step 1	Press Applications .
Step 2	Select .
Step three	Click On to enable the alert.

Enable Privacy on a Shared Line

Privacy prevents others who share your line from seeing data about your calls.

Privacy applies to all shared lines on your phone. If you have multiple shared lines and privacy is enabled, others cannot view any of your shared lines.

If the telephone that shares your line has privacy enabled, you can make and receive calls using the shared line as usual.

Visual confirmation is displayed on your phone screen for as long equally the feature is enabled.

Procedure

Stride one	Press Privacy to enable the feature.
Step 2	Printing Privacy again to plow off the feature.

Mobile Devices and Your Desk Phone

If yous accept a mobile device (phone or a tablet), you can connect the mobile device to your desk phone. This connection allows you to make and reply phone calls on either the mobile device or the desk-bound phone.

Cisco IP Phone 8851 and 8861 support this feature.

Do non pair two or more Cisco IP Phone 8800 Serial desk phones.

Note

When your mobile device is connected to the desk telephone, the mobile device can't access or use the desk phone contacts. You can't motility or copy the desk-bound phone contacts to your mobile device.

Phone Calls with Intelligent Proximity

When you use Bluetooth, you can pair your mobile device (phone or tablet) to your desk phone. Later on you pair and connect the mobile device, your phone displays an additional phone line, which is your mobile line (your mobile telephone number). You lot can place and receive calls on this mobile line from your desk phone. This ability to utilise the mobile line on your desk phone is chosen Intelligent Proximity.

Pair a Mobile Device with Your Desk Phone

Subsequently you pair your mobile device to your desk-bound phone, the phone connects to the mobile device when the device is in range. It disconnects from the mobile device when the device is out of range.

If you lot have both a Bluetooth headset and a mobile device connected, you lot cannot utilize the Bluetooth headset to answer the sound from the mobile device.

Afterwards the mobile device and telephone are connected, you lot can save your mobile contacts and call history on your desk telephone.

Before you brainstorm

Brand sure that your mobile device has Bluetooth turned on and that information technology is discoverable. Check the documentation included with your mobile device if you lot need help.

Process

Step 1	On your desk telephone, press Applications .
Step 2	Select .
Step 3	Select the mobile device from the available devices listing to pair.
Stride 4	Verify the passkey on the mobile device.
Stride five	Verify the passkey on the desk phone.
Stride 6	(Optional) Cull to make your mobile device contacts and call history available on your desk phone.

Switch Continued Mobile Devices

If you have more than than ane paired mobile device in range of your Cisco IP Telephone, you can cull which mobile device to connect.

Procedure

Footstep 1	Press Applications .
Footstep 2	Select Bluetooth.
Step 3	Select a mobile device from the available devices listing.

Delete a Mobile Device

You tin can delete a mobile device, and so that it does non automatically connect using Bluetooth.

Process

Step 1	Press Applications .
Stride 2	Select Bluetooth.
Stride three	Select the mobile device in the available devices list.
Step iv	Select Delete.

View Your Paired Bluetooth Devices

A paired mobile device displays in the listing of paired devices. Yous'll see this device listed until y'all unpair it from the desk phone.

Procedure

Step ane	Printing Applications .
Step 2	Select Bluetooth.

Intelligent Proximity for Mobile Phones

You can share your mobile contacts and call history with the desk phone, and move calls between your mobile phone and desk-bound telephone. You tin also view signal force and battery level of the mobile device on the desk-bound telephone.

Handle an Incoming Mobile Phone call

Before you lot begin

Your mobile phone is paired to your desk phone.

Process

When a call rings on your mobile phone, practise i of these actions on your desk phone:

Printing Respond to answer the telephone call.
Printing Decline to decline the telephone call and send information technology to your voicemail.
Printing Ignore to silence the ringer and decline the call.

Make a Mobile Phone call

Before you begin

Your mobile phone is paired to your desk phone.

Procedure

Stride 1	Select a mobile line on your desk telephone.
Pace 2	Enter a phone number.
Step 3	Press Call.

Move a Phone call Betwixt the Desk Telephone and a Mobile Device

You can use your desk phone to move an active telephone call to or from your mobile device.

Before you brainstorm

Your mobile phone is paired to your desk phone.

Procedure

Press Move audio to move a call from your desk phone to your mobile device or in the opposite management.

Adjust the Mobile Device Volume

Volume controls on your phone and mobile device are synchronized. Synchronization only occurs when there is an active call.

Before you brainstorm

Your mobile phone is paired to your desk phone.

Procedure

Perform one of these options:

Press Volume on your desk phone. Press the + to increase the volume or - to decrease the volume.
Press the Volume button on your mobile device.

View Your Mobile Contacts on Your Desk Phone

Use your desk-bound phone to view the contacts list on your mobile phone. This is a convenient manner to view a contact without accessing your mobile phone.

Before y'all begin

Before you can use your mobile device with your desk phone, employ Bluetooth to pair the two phones. Select the choice to share the mobile contacts.

Procedure

Pace 1	Printing Contacts .
Step 2	Select your mobile phone from the list.

Salvage Contacts from Your Mobile Device on Your Desk Phone

You can save the contact list from your mobile device to your desk phone. This mobile contact list remains on your desk phone, even if you disconnect or unpair your mobile device.

Before you brainstorm

Your mobile phone is paired to your desk-bound telephone.

Procedure

Step i	Printing Contacts .
Stride ii	Select your mobile phone.

Delete Contacts in Your Mobile Device Contact Listing

You tin can remove your mobile contacts list from your desk-bound telephone. The contacts list on your mobile phone remains intact.

Before you brainstorm

Your mobile phone is paired to your desk phone.

Procedure

Step 1	Press Contacts .
Stride 2	Select your mobile phone from the directory list.
Step iii	Check Delete.

View Your Mobile Call History on Your Desk Phone

You tin view on your desk-bound phone the recent calls placed or received from your mobile telephone.

Before y'all brainstorm

Before you lot can see the mobile call history on your desk phone, utilize Bluetooth to pair the mobile phone with your desk phone. Select the option to share your mobile telephone call history with your desk phone.

Procedure

On the desk phone, press New Phone call.

Intelligent Proximity for Tablets

If you have a tablet, you tin use Bluetooth to pair the tablet to your desk-bound phone. After pairing, audio from a phone app on the tablet can be played on the desk telephone. You can't use as many calling features on your tablet equally you tin can with a mobile phone.

The desk phone supports connections from Android and iOS tablets.

Motility the Sound from Your Tablet to Your Desk Phone

Before you brainstorm

Your tablet is paired to your desk phone and you receive a telephone call on the tablet.

Procedure

Step 1	On the tablet, prepare the audio path to employ Bluetooth.
Step ii	Utilize the headset, handset, or speakerphone to mind to the audio on the telephone.

Move the Audio from Your Desk Phone to Your Tablet

Before you begin

Your tablet is paired to your desk phone and you are on a call on the tablet with the audio on the desk-bound phone.

Process

Exercise ane of the post-obit actions:

Hang upwardly the handset.
Press Release.
Respond some other call on the desk phone.

Telephone Calls with Mobile Connect

You tin can use your mobile phone to handle calls that are associated with your desk telephone number. This service is called Mobile Connect.

You lot associate your mobile telephone with your desk phone in the Self Care portal, every bit an additional phone. Yous can command which calls are sent to your mobile phone.

When you enable additional phones:

Your desk telephone and your additional phones receive calls simultaneously.
When you answer the call on your desk-bound phone, the boosted phones stop ringing, disconnect, and brandish a missed phone call message.
When you respond the phone call on one boosted telephone, the other boosted phones and desk-bound phone stop ringing and disconnect. A missed call bulletin shows on the other additional phones.
You can answer the call on an additional phone and switch the call to a desk-bound phone that shares the line. If yous do and then, the desk-bound phones that share the same line display a Remote In Utilizemessage.

Enable Mobile Connect

Process

Step ane	Press Mobility to display the current remote destination status (Enabled or Disabled).
Step two	Press Select to change the status.

Move a Phone call from Your Desk Phone to Your Mobile Telephone

Yous can motion a call from your desk phone to your mobile phone. The call is still connected to the line on your desk phone, so you cannot use that line for other calls. The line remains in use until the call ends.

Before yous begin

You need to enable Mobile Connect on your desk telephone.

Procedure

Pace 1	Printing Mobility.
Step 2	Press Select to ship a call to your mobile phone.
Step 3	Answer the agile call on your mobile phone.

Move a Call from Your Mobile Phone to Your Desk Phone

You tin motility a telephone call from your mobile phone to your desk-bound telephone. The call is still continued to your mobile telephone.

Before you begin

Yous need to enable Mobile Connect on your desk phone.

Procedure

Step 1	Hang upwardly the call on your mobile phone to disconnect the mobile phone, only non the call.
Footstep 2	Press the line on your desk phone inside 5 to 10 seconds to resume the call on your desk phone.
Step 3	Press Reply on your conference telephone within 5 to x seconds to resume the telephone call on your desk-bound telephone.

Transfer a Phone call from Your Mobile Telephone to Your Desk Phone

You can transfer a call from your mobile phone to your desk phone.

Before you begin

Y'all need to enable Mobile Connect on your desk phone.

Go the access code from your administrator.

Procedure

Pace i	On the mobile telephone, enter the access code for the mitt-off feature.
Step 2	Hang up the call on your mobile phone to disconnect the mobile telephone, but not the call.
Footstep 3	Press Answer on your desk-bound telephone within ten seconds and start talking on the desk telephone.

Voicemail

You can admission your vocalization messages directly from your phone. Your administrator must set upwardly your voicemail account and set upwards your telephone before you can access the voicemail organisation.

The Messages push button on your phone acts every bit a speed dial into the voicemail system.

The Messages softkey on your phone acts as a speed punch into the voicemail organisation.

Notation

If the briefing phone is a shared phone used in a conference room, the Letters softkey may non brandish.

When yous aren't at your desk, you can call your voicemail system to access your voicemail. Your administrator tin give yous the external phone number of the voicemail organisation.

Voicemail Message Indication

To find out if y'all have new voicemail letters, look for one of these signs:

The lite strip on your handset is solid cherry-red.
The number of missed calls and voicemail letters is displayed on your screen. If you take more than 99 new messages, a plus (+) sign is displayed.

Y'all volition also hear a stutter tone played from your handset, headset, or speakerphone when you utilize a telephone line. This stutter tone is line-specific. You only hear it when you lot employ a line that has vox messages.

Admission Your Voicemail Messages

You lot tin check your current voicemail letters or heed to your old messages again.

Before you lot begin

Each voicemail organisation is different so cheque with your ambassador or Information technology section to find out which system your company uses. This section is for Cisco Unity Connection because about Cisco customers use that production for their voicemail arrangement. But your company may use a unlike production.

Procedure

Step 1	If you lot have more than line, press the appropriate line central.
Step 2	Press Letters .
Step 3	Press Messages.
Step 4	Follow the voice prompts.

Visual Voicemail

Visual Voicemail is an culling to audio voicemail that might exist bachelor to you, depending on your voicemail arrangement. Y'all employ the screen on your phone to work with your messages, rather than respond to audio prompts. You can view a listing of your messages and play your messages. You lot tin likewise etch, respond to, forwards, and delete messages.

Depending upon your voicemail system, you lot may be able to admission your sound voicemail by selecting Sound inbox. Use this characteristic if y'all occasionally piece of work with audio prompts, but yous take the visual prompts prepare up every bit your default.

For more information, see Quick Get-go Guide for Visual Voicemail for Unity Connection at http://world wide web.cisco.com/c/en/us/support/unified-communications/unity-connectedness/products-user-guide-list.html.

Admission Audio Voicemail

Depending upon how your administrator has ready your phone, you can retrieve your voicemail without viewing a listing of letters. This pick is useful if you adopt a list of voicemail messages, but you occasionally access your messages without the visual prompts.

Procedure

Step 1	In the screen, press the Audio softkey.
Step 2	When prompted, enter your voicemail credentials.

Transfer a Call to Voicemail

You can transfer a phone call directly to your manager's or to a coworker's voicemail. This is a convenient mode for a caller to leave a message just not disturb anyone in the part.

Before you begin

Your ambassador must set up your phone organisation so that the * prefix before an extension means forrard a telephone call direct to voicemail.

Know your coworker's extension.

Procedure

Step i	Printing Transfer
Pace 2	Enter * followed by the person'due south extension.
Step 3	Press Transfer

How To Change Name On Cisco Ip Phone,

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/user-guide/P881_BK_C3A802A0_00_cisco-ip-phone-8800-user_guide/P881_BK_C3A802A0_00_cisco-ip-phone-8800-user_guide_chapter_01.html

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